General Sales Conditions
Who we are
Physical Coaching Academy SPRL/BVBA
Avenue de l’Hélianthe 26
Tel: +32 (0)2/347.06.27
VAT: BE 0553.923.943
Our website address is: http://www.neverstopprogress.com
What personal data we collect and why we collect it
A cookie is a small file that a web server saves in your computer’s browser or mobile device when a website is visited. A cookie contains a unique code that allows your browser to be recognised. Cookies can be saved by the web server of the website you visit or by partners working together on a website. The website server can only read cookies it has saved itself. It has no access to other information on your computer. The intention of cookies is to make interaction between the visitor and the website easier and quicker. They also help the visitor to navigate between the different parts of a website.
The following is a list of cookies used on this website.
- This website uses performance and statistical cookies to track who visits it, how the visitor navigates it and which pages they visit. We do this to collect information to improve the user experience of the website. The information we track by using cookies consists of IP-addresses, browser information and visited pages. This information is stored anonymously.
- If you make a purchase through this website we store temporary cookies to complete the sales proces, this cookie is deleted as soon as you close your browser.
You can refuse the installation of cookies in your browser settings. You can also delete already installed cookies from your computer or mobile device at any time. You can find more information about this under ‘Help’ in your browser. Please understand this might harm the functionality of this website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Which personal data do we store?
The data you provide to complete your purchase is stored to facilitate the ticketing and attendee registration of the event.
Do we share your data?
No! The data we collect is never shared with third parties.
What rights you have over your data
If you have made a purchase through this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
This website is secured with SSL, this ensures that all data between the user and the server is encrypted.
General Sales Conditions
Current general conditions determine on the one hand the rights and obligations of Physical Coaching Academy SPRL/BVBA, Avenue de l’Hélianthe 26 ; 1180 Uccle, registered with the BCE/KBO under the number BE 0553 923 943, hereinafter PCA, and secondly the rights and obligations of its customers.
When registering for an event organized by PCA, the customer accepts the current general sales conditions and renounces his own general and special conditions stated on their own order form or commercial document.
The customer is definitively and irrevocably bound to PCA from registration.
Upon registration of a customer for an event organized by PCA, the general conditions aim to determine the rights and obligations of PCA on the one hand and to determine the rights and obligations of the customer on the other.
The agreement starts at the time of registration by the customer for an event organized by PCA and lasts until the event in which the client has participated has ended.
Registration – Payment
Enrollment will take effect by completing the online registration form on the website www.neverstopprogress.com for the event.
The customer submitting this form, declares to have read the general terms and conditions of PCA, and to accept them.
PCA is free to adjust or change the general terms and conditions. The customer must be notified of such an adjustment or change in writing or by email. The customer has 7 working days to annul the agreement after changes or adjustments in the general terms and conditions.
Every registration is final and unconditional.
The registration fee is therefore entirely due by the customer.
After registration, the customer has a cooling-off period of 14 working days, during which the customer can cancel the enrollment in the event without additional explanation free of charge, by submitting a registered letter.
A registration can only be cancelled by the customer in writing, namely by e-mail via email@example.com.
No refund, or partial reimbursement, of the registration fee can be claimed in case that the customer cannot fully or partially attend the event.
The prices stated by PCA are, unless stated otherwise, VAT included.
The total owed amount of the enrollment must be paid at the latest 7 calendar days before the start of the event to the PCA account, n° BE57 0017 3015 3735.
If, the applicable payment term for the event is exceeded, and the customer still has not met the outstanding amount, PCA is, without (further) notice being required, entitled to:
- deny the customer access to the event and the buildings where the event is given.
- to cancel the agreement by means of a written notice to that effect to the customer.
- to proceed with initiating collection measures, for which judicial recovery must be charged. The total amount due must still be paid.
The PCA invoices are immediately due and payable.
Any amount unpaid on the due date will, after one last reminder, be increased by law, and without prior notice, with a default interest of 1% per month, as well as a lump-sum compensation of 15% of the invoice amount, with a minimum of € 150.
PCA can in no case be held responsible for damage caused to the customer’s personal properties by third parties or in the event of theft while attending an event.
In general, PCA will not be responsible in the event of foreseeable or unforeseeable, direct or indirect damage, of whatever nature, which may arise in the context of the agreement.
However, this provision does not limit PCA’s responsibility for serious misconduct or deception for which she, or one of her appointees, would be declared responsible.
PCA is not relieved of its responsibility in the event of erroneous deception in the context of the essential performance of the agreement.
If the customer has a complaint, they can notify PCA by e-mail to firstname.lastname@example.org stating the reason and nature of the complaint.
After receipt PCA will contact the customer within 7 working days. Furthermore, the complaint will be dealt with within 21 working days after contact between the customer and the training institute. If it takes longer to do research, the customer will be notified within 21 working days, explaining the definitive answer. An indication will be given when it is expected to give a definitive answer.
If the customer disagrees with the decision on the complaint, a third party’s decision will be appealed to, this decision will be binding for the training institute. For complaints concerning course and exam content this third party is the sector organization related to the training program. For organizational and administrative matters, this is a party designated by the training institute that operates independently based on their professional ethics. If the training institute wants to initiate a binding recommendation, it first gives the customer the opportunity, by registered letter, to opt for the dispute to be submitted to the competent court. If this period has expired without the customer having chosen for legal process, the binding advice can be requested and applies to all parties.
Complaints are treated confidentially.
Complaints and the manner of handling are registered and archived for at least 1 year.
Protection of privacy
Upon registration, the customer explicitly gives permission to PCA to provide their name as a reference, to be mentioned in a brochure or advertisement on its website.
The customer also grants permission to PCA to include photos, taken in connection with the event in which they have taken part and on which they appear, in their brochures or website.
PCA manages the personal data of her customers in accordance with the Personal Data Protection Act of 1 September 2001 for the protection of privacy regarding the processing of personal data and is responsible for the processing of the data.
The personal data that is collected by PCA is either submitted by the customer or may have been communicated to PCA by third parties in execution of the agreement.
The data are processed by PCA for the following purposes:
– optimize the management of PCA’s activities
– manage the clientele
– to communicate with customers
– possibly to carry out a market survey and to compile statistics on the type of courses/events for which certain customers decide to register
– set up personalized or non-personalized information campaigns and guide any marketing campaigns
– to ensure the safety of the premises and the equipment provided
– to optimize the quality of service to customers
The customer gives permission to PCA to use the personal data for commercial purposes, including sending electronic messages.
The customer has access and amendment rights to the personal data obtained about them by PCA.
They have the right at any time, upon simple and free request, to oppose:
– the processing of personal data concerning them in the context of direct marketing and
– the use of these personal data for the transmission of electronic communications
Any request in this respect must be addressed in writing, by e-mail, to PCA at the address email@example.com, with proof of the identity of the customer that submits the request.
The possible nullity of a clause of the present general terms and conditions does not in any way cause the invalidity of the general terms and conditions, the parties commit, in good faith, to replace the null stipulation or provisions by one or more provisions that are as close as possible to the intention expressed by the parties at the end of the agreement.
Current general terms and conditions are subject to Belgian law.